Any products that are wearable will have measurements within the individual product descriptions, and you can use these to ensure fit before you purchase.
IS MY PRODUCT IN STOCK?
All products are available for immediate purchase, and I don't allow the system to charge you for out-of-stock items.
WHEN WILL MY ORDER SHIP AND ARRIVE?
Your order will start it's journey to you within 2 days of your checkout.
Time in transit depends on the shipping method you choose, which will show you an estimated time of delivery from the time the shipment starts its journey.
Canada Post prides itself on its delivery standards, but there can be any number of possible extraneous delays, such as customs or extreme weather situations.
See the SHIPPING POLICY link at the bottom of this page for more details.
HOW MUCH FOR SHIPPING AND DO I PAY FOR IT?
If your purchase is $75 or more shipping to any location in Canada or USA, OR you can pick it up, the shipping is FREE!!!
Otherwise, shipping costs vary depending on the mailing address, weight and size of your package, and automatically calculated for you at checkout.
You have options for how quickly and how much you want to pay for your shipping when you're checking out.
CAN I TRACK MY ORDER?
I use Canada Post to deliver all my packages and they are the royal treatment of shipping.
Not only do you get to choose how quickly or much you pay for shipping, but they keep you posted on where your package is throughout it's journey.
All this information is supplied to you through your email.
If you can't find your emails from Wild Hedge Nest or Canada Post, please remember to check Junk, Promotions, or other folders in your email.
If you still can't find any of those emails, send an email via the bottom of this page, or use the chat button on the bottom right, and I'll be happy to help you get the information you need.
WHAT ARE MY OPTIONS FOR PAYING?
I have so many options for you to choose from!
You can use VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, DINERS CLUB, & INTERAC.
Plus Shopifys SHOP PAY.
Use APPLE PAY or GOOGLE PAY.
The worldwide & reliable PAYPAL is also available!
For those you would like to pay in installments, I've secured PUT IT ON LAY-BUY, which you pay with your VISA, MASTERCARD or PAYPAL.
See PAYMENT POLICY & the LAY BUY INFO links at the bottom of this page for more information.
TELL ME MORE ABOUT LAY-BUY
HOW IT WORKS
Lay-Buy makes it easy for you to buy the products and services that you need by paying for them via a down payment and monthly instalments.
AFFORDABLE: Our calculator allows you to select the down payment you can afford to today and the amount of months you need to pay off the product.
CONVENIENT: Payments are automatically setup between you and the seller with no manual payments by either party.
FLEXIBLE: You can settle a Lay-Buy order earlier at any given time.
CHOICE: The buyer gets to select the down-payment % they wish to pay immediately, and how many months they want the Lay-Buy to run for.
5 SIMPLE STEPS
1. CHECKOUT Select Put It On Lay-Buy payment option at checkout.
2. CHOOSE YOUR PLAN Payment calculator makes it easy for you to set up your own payment plan.
3. PAY DOWN-PAYMENT ONLY Pay only down-payment portion amount.
4. SCHEDULED PAYMENTS Payments are then processed on the scheduled date YOU set.
5. RECEIVE MERCHANDISE Receive the item or service shortly after your last payment.
No interest charges ever, no membership fees ever – NO DEBT.
FOR MORE DETAILS, CLICK THE 'LAY-BUY INFORMATION' LINK AT THE BOTTOM OF THE PAGE!
CAN I CHANGE MY ADDRESS ON MY ORDER?
Before completing your order, you can easily change your shipping address during checkout.
As long as your order hasn't been accepted by Canada Post yet, you can email me at the bottom of this page, or use the chat button at the bottom right.
HOW DO I CANCEL MY ORDER?
Orders cannot be cancelled once they are shipped.
If you need to cancel your order, please use the chat button at the bottom right of this page as soon as possible.
WHAT IF I NEED TO RETURN OR EXCHANGE MY PURCHASE?
You need to know that Digital products and Gift Cards are non-refundable.
You can exchange unused products in their original condition within 14 days upon received date.
You can view the entire policy and procedure in detail on the REFUND POLICY page via the link at the bottom of this page.
To start a return or exchange, please email me at the bottom of this page, or use the chat button at the bottom right to be sure that your product qualifies.
HOW DO I KEEP MY PURCHASE CLEAN?
Care instructions vary and details are included with each individual product description, and come with your purchase.
WHY NOT USE REAL MOSS?
I don't use real vegetation other than wood for many reasons.
One of which is that they cannot last as long as the fibres I use, and I hope that the items I create will last several lifetimes.
Another reason is that it takes a very, very long time for moss to grow and harvesting it is done either unethically or at a farm that requires resources better utilized elsewhere.
The last reason is that in order to use real moss, it needs to be treated with chemicals, which only last so long, and will require care and treatment from you, otherwise it will dry out and crumble like all dried flora.
